We booked this hotel through holes.com, we sent an email to hotel to ask a specific breakfast for our daughter. No answer ! We arrived the evening, we waited 1 hour, but ...surprise surprise.., our booking was not there. So no room! After one hour the hotel found us a first room in an hotel nearby Pest and rats included (at arrival the new hotel wanted to be paid, we refused). We called hotels.com they tried to call the hotel no one at lobby..., the second day no clear explication (the first hotel cost too much!), we still waited and we were moved to another hotel (no pest this time, but lower category). The Swasati hotel refused to let us visit any of his room or didn't propos any upgrade or any opportunity to stay even paying a difference in their location, The hotel allowed to get breakfast in their hotel, (our daughter needed a GF breakfast one of the reason for what e choose the hotel), then they offered a 1 hour massage for 3 persons to excuse, then they changed of advice and they said half an hour, then they said we will offer a dinner, then they changed of advice and cake and coke were not included anymore... A pity..hotels seems nice but what we can say. ..... not so well organized...we feel to be taken for stupid Careful ask to get confirmation! For hotels.com, if you are in trouble and you want to try to call someone then good luck to find the number because they do not work during evening time..so you need to do international call. So cost increase without a room.