The staffs speak excellent English and help me a lot the time I was here. They even allowed me check in sooner if the bed available. Bed quite comfortable and have basic amenities for backpacker travelers.
Staff was very helpful. If you want to rent a motorbike to go around, ask them. If you want to try some Indonesian foods, ask them. If you want to travel inter-city and dont know how, ask them. They really help you a lot!