Loved the heritage building. The check-in was a breeze & the room was beautiful.
Unfortunately being old probably meant some kind of dampness or mold that set-off my allergic rhinitis. Also, the service staff at the restaurant were less professional & attentive - it felt like a roadside stall in a pretty location.
It's well located and a beautiful building, but while we were there loud music was blasted at night in the courtyard making it impossible to sleep, the mattress was lumpy, the AC was leaking on to the floor!
We had a wonderful stay in Pondicherry and found the hotel to be a perfect base. It was in the heart of the French quarter with restaurants and shops close by and a short walk from the beach and promenade. The town is very laid back but there is definitely enough to keep you occupied for a few days and places to visit outside the town.
We were particularly impressed by the staff in the hotel - welcoming, helpful but not overbearing.