Upon check-in, I was informed of an additional $100 charge, described as a âdeposit,â though elsewhere itâs referred to as a âmandatory cleaning fee.â It would be more transparent to simply include this in the room rate. Whatâs more frustrating is that the fee seems unjustified considering the condition of the room.
There were visible stains on the pillowcases, the bed wasnât properly made, and the bathroom towelsâsupposedly cleanâhad stains and even someone elseâs hair on them. The âbath matâ was literally just a towel cut in half, and the pillows felt like they were stuffed with old toy filling.
Iâm honestly not sure what the cleaning fee is supposed to cover, because the room was far from clean when I arrived.