Aureum Palace Hotel & Resort Bagan

Superbe chambre, piscine avec vue magnifique, bon petit déjeuné. Séjour apprécié dans ce belle hôtel. Biensur il faut un peu casser la tirelire mais il n’existe pas a mon avis, un hôtel de classe supérieur à bagan. La tour est cependant à éviter ( trop de monde, trop bruyant et ouverte au personne étrangère à l’hôtel).

Chambres magnifiques, immenses dans un beau jardin, avec un confort absolu, vue directe sur un petit étang charmant plein de nénuphars et vue surtout sur des pagodes anciennes. En fait l'emplacement est exceptionnel car au milieu des pagodes (ce qui est même étonnant, on imaginerait mal un hôtel au milieu du site d'ANGKOR par exemple ! ) Tour affreuse avec vue sublime toujours au milieu des vestiges. Bref un site exceptionnel pour un hotel luxueux. En revanche un accueil qui reste clairement à améliorer au niveau de la réception, le personnel au restaurant étant charmant pour sa part.

Such a serene looking hotel! It was just perfect!

The best view, super good service. Great price. AMAZING room

Location Magnificent! Resort is renovating sections, so some areas are not usable. Staff are very accommodating and eager to please. Food was good although a little expensive considering how cheap eating out is.

Was unable to call the hotel as their numbers on google and on their website was incorrect. Therefore they weren’t able to arrange an airport transfer. I sent them an email - no response either. The bathrooms are due for a renovation/makeover and are very dated and flooring is stained. The bed was firm and not plush. The price definitely didn’t match the standard. Didn’t meet the GM even once while we were there especially after we complained about various issues. One night the water was stopped at 10pm and I had to wait until 12am to shower after the spa with oil on my body as the spa didn’t even inform me. To top it all off we were charged 10 USD for taking their cloth laundry bag for my used clothes... I’ve traveled the world over and stayed at several properties but this was definitely a first for me. Will not go back or reccomened it.

Great location Looks wonderful but look close and it fails. Doors don’t fit bed uncomfortable furniture in room warn and in comfortable restaurant mediocre Super spot, great look, poorly done

Just amazing. The hotel is beautiful. The food is great and the staff is very kind. Highly recommend spending some days at the Aureum.

The hotel is really nice, one of the few resorts in the area, the grounds are amazing, infinity pool overlooking the temples, views breathtaking and this is clearly the highlight and reason to stay here. Rooms are big and comfortable, although a bit dark. That said, for the price point it certainly has an opportunity to improve in some aspects. Again, is important to understand this in the context of the price. If you are paying 2-3X the average in the area I would expect the service to be outstanding, which was not. Although all hotels representatives make an effort to deliver on hospitality, they seem to lack some training. E.g. first day we arrived, we asked about where dinner was served, if it was a buffet or a la carte, etc. They responded all our questions. At dinner time we approached the area by the pool were the tables were set only to find out that all tables were reserved by other guests. I would have expected to be informed of this when I enquired about the dinner setup a few hours earlier instead of finding out that I'd had to wait to have dinner, especially if it's the hotel restaurant.

Amazing hotel, service, very comfortable, beautiful and location