Very satisfied with the exception that a resort fee of $50USD was charged for use of wifi, etc. This was never mentioned during check in or reservation and was an unpleasant surprise
Super outdated and trying to figure out the layout was impossible. Listing says hot tub but no hot tub was included. Fire place didn't work but ski in/ski out surprise was awesome! Surprise, thought, because like I said trying to figure out the layout was impossible. Roads were nearly impassable.
Check in was super easy, and open late (which was convenient for us). Staff was excellent, and that goes for everyone we encountered at the resort. Our condo was very clean, comfortable, and stocked with everything we needed. We will definitely be coming back...!!!
We had a great time at Smuggs! The condo was spacious and had everything we needed! The shuttle service was quick and easy and took us anywhere we wanted to go around the report! We had a nice time skiing and enjoyed the pool as well! Thank you!!
The lights and outlets werenât working. We never received any body washes or anything. This stay was a bit uncomfortable. I was also randomly charged for the RCI package info session when I never asked for it or asked to be a part of it. A bit disappointed overall.
Because I booked with Expedia, I didn't have a resort confirmation number which meant I didn't have access to the free WiFi. I did not call the office to straighten this out because it was late, but it would have been really nice if they told me all this at check in. I will definitely stay here again!
Bait and switch after check-in to a mandatory timeshare seminar enrollment that cost me $40 to not attend. Horrible. Practice should not be allowed. All we wanted was a quiet clean place to stay for the weekend.
The resort is situated in a good location for leaf peepers. We stayed for the award-winning disc golf courses, and were very pleased with our experience. From day one, it felt like we were at home. There are plenty of activities, and the staff were friendly and thoughtful.
Since we booked through Hotels.com we weren't allowed to use anything on the property without paying, even pools. We were unaware of this when we booked so we had 5 very bummed kids. It would have been over $500 for all 7 of us to have access- not worth it. We ended up driving to Jay Peak for the day and using their nicer water park for much less. Our room was okay. Spacious and clean but linens were dirty & stained, not enough pillows (had to call down twice before we got any) king bed was awful, tub didn't work and shower door was crumbling leaving glass shards on bathroom floor.