Embassy Suites By Hilton Oahu Kapolei

Excellent staff with great customer service, A clean fresh Hotel. Best in class free breakfast with (custom chef made omelets and eggs in a variety of other foods) Along with a free Happy hour (nice selection of wine, beer, cocktails and snacks)

A great hotel, loved breakfast (buffet breakfast, and made to order omlete station) and happy hour (beer, wine, cocktails and soft drinks as well as complementary nibbles) Staff were great too. Didn’t get a chance to use the pool, but it looked good. The room was a good size and very clean! Nothing to fault it

Hotel was very good for the restaurant and its location, being away from the major centre of Honolulu, although this could also mean its too far away for some people. The area is still in its infancy with plenty of new build going on in the area. The restaurant was very good for both breakfast and dinner. The meals we ate for dinner were all excellent. The hotel was very new and very clean, and the staff were very helpful in all interactions we had. The hotel had a communal pool although we didn’t use it. The only complaint I could make was the bed appeared to be either too soft or very worn(which would be surprising considering the age of the hotel)and the pillows too thin making sleeping uncomfortable for us but others may like them like that. Firmer beds and a choice of pillow would have been better as many other hotels do.

This hotel was nice overall. It is nicely located about 30 minutes from Honolulu and the North Shore. Ko Olina is only 10 minutes away so the beach is easily accessible. The room was clean, the bed was comfortable, and my kids didn't complain about the pull out sofa so it must have been nice. One issue with the room was the pillows, which were very soft and required us to fold them in half and double up with another pillow to provide support. Other people may enjoy a soft pillow so YMMV. The pool was a little small especially on the weekend when it is busy. Our only complaint was with the morning breakfast. Don't get me wrong, the food was good although after a few days it does get redundant. The cooks and staff were also very nice and helpful. The problem is that they were either short staffed or didn't have enough supplies. Every morning there were things that were not available. For example, 2 of the 4 juices would be empty or they didn't have any cups or bowls, or they didn't have any fruit, etc. This wasn't a permanent situation as they would eventually get some cups, bowls, juice, fruit, etc. back in the kitchen. And the staff were working hard but I think it was just a lack of planning by management to cause these issues. Maybe if there was one more person working or if they purchased more cups and bowls this wouldn't be an issue. Seems like it wouldn't take much and maybe there was someone out sick for the week that we were there and that was the issue.

Amazing experience at Embassy suites