After booking this hotel, I was concerned my negative reviews but shouldn't have worried.
The hotel is modern and spotlessly clean. The staff members have varying levels of English but were polite and helpful.
The sixth floor room was spacious and had everything needed really. The WiFi worked extremely well.
There's a metro station (Isani) about five minutes' walk from the hotel, which is handy as the taxi drivers can be reckless and don't seem to know where anywhere is.
Problem free four-night stay and would happily return.
I booked this hotel on Expedia only by looking at the photos and the price.
Unfortunately many things were not right:
1- WiFi broken! It doesn't work on level 6 in the building where we were! Only works in level 1, reception area!
2- Staff are too relaxed towards complaints!
3- Asked for room service in the morning, got it at 5PM!
4- Breakfast area: damp, inconsiderate staff, smoking staff!
5- Overcharging: 15 GEL for 1 teapot serving 3 tiny cups! (your best meal at a restaurant costs 30-40 GEL - even the stuff in their minibar was cheaper! )
6- Bedsheets too small for the size of the beds!
7- Weak bathroom accessories
7- I chose to pay by cash at the hotel, they charged me online regardless!
There were so many thing wrong with our experience with L Plaza Hotel!
1- Wifi on our floor was disconnected for 1 dat, and for the rest of 2 days it barely could work! It only loaded plain texts! You figure it out how slow it was. We had to stay in lobby (at the reception) if we needed good WiFi!
2- No propper toiletries and accessories in the bathroom.
3- the shower leeked water beneath it.
4- the bed sheets were so small for the size of mattress that all the time they got crunched in the cornenr of the bed beneath us!
5- the breakfast area was damp and one staff was smoking!
6- when asked for room service they only did it after 4,5 hours!
7- very ignorant staff except for the reception staff, who only were nice but did nothing when complaining.
8- On our last hours of stay at the hotel we ordered a pot of tea that only served 3 small cups (with one tea bag) worth of 15 GEL!!! We paid and went out but couldn't beloeve how expensive it was! Didn't make sense comparing the price of everything in Georgia! So I went in and complained to reception, and said that we are nit silly not to realize this rip off!
He called the manager and then said there was a mistake and finally gave the money back in compensation.
The point is: if we were shy and didn't complain, we would be considered as "stupid tourists" probably!
Overall, I strongly recommend to stay away from this hotel if you can find another hotel with the same price. Because it wasn't worth the price at all!