Our experience at this hotel started off poorly due to the valet service. Upon arrival, the valet staff was extremely disrespectful, which was completely unacceptable. To make matters worse, the surrounding area felt unsafe, with homeless individuals just a street over.
When we addressed our concerns with the front desk, the staff member was unhelpful and dismissive. Shockingly, during a follow-up call about the valet issue, the front desk agent hung up on us. This lack of professionalism and hospitality was incredibly frustrating and left a sour taste for the rest of our stay.
I wouldn’t recommend this hotel if you’re looking for a welcoming or secure environment.