We switched bookings to Tru specifically because laundry facilities were listed. They do not have laundry facilities available for guest use. We secondarily chose it for the refrigerator in the room. Our refrigerator was not working and we were told there wasn't a replacement. It also began to leak and we slipped on the water in the night. In the lobby, hot water in the insulated carafe was not hot in the afternoon. We were told to use the microwave, which was dirty. There was no regular sugar available for the coffee at any time during our stay, only several types of artificial sweeteners. Sadly the food options for a vegan were more limited than at most hotel breakfasts. We will not be staying here again.
Smokey smells in non-smoking room. Elevator button has to be pushed multiple times to finally engage or you will wait forever. One ice machine for all the customers. Breakfast is horrible unless you only eat pancakes and cereal. Front desk girls were amazing and tried to help with all the hotel problems. BED BUGS, my kid was ate up with bed bugs and I reported the issue to the staff. They moved us for the last night but I was not contacted by email or called by GM to discuss refund or compensation for all the trauma. Sanitization of all our clothes(5 kids and 2 adults), fear of staying in hotels in the future, inability to sleep because you think that bugs are on your body.
We stayed one night; we were in town for a swim meet. Staff was very friendly (Kennedy). We had no issues and our room was clean. Lobby is cute; love the colors and the games for kids.
Upon arrival I had a hard time finding my reservation because they had my last name first and first name last so the lady gave me my card back and said she couldnât find me. The hotel itself smelled very old and mildew. Made it to my room same smell, thatâs not the topper. After wiping down the restroom I head to the bed to check it hair was everywhere chocolate was on the floor hair under the cover and A EARRING. Very nasty smell room and situation. We stayed in my sonâs room so we paid for nothing. I doubt if they give us our money back!
I usually enjoy stays at any Hilton but this one was bad. Beds and pillows were horrible. Bathroom handle was broken. The glass shower door wasnât sealed right so the water leaked all over when showering. I had to find my own towels because no one was at the counter for awhile. As a business owner I do not really give bad reviews but this one wasnât a good spot to stay.
The pictures indicate there are flippy waffles for breakfast. Turns out that is a lie. I would have stayed some where else had I known. I ended up going out for breakfast.