Hilton Orlando Buena Vista Palace Disney Springs Area

4.0 star property
Art Deco hotel with 2 outdoor pools, connected to a shopping center, near Disney Springs™

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Orlando Buena Vista Palace Disney Springs Area

2 outdoor pools, a heated pool, cabanas (surcharge), pool umbrellas
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Room, 1 King Bed (Disney Springs View) | View from room
Breakfast, dinner, brunch served; American cuisine
Exterior

Reviews

8.2 out of 10

Very good

Guests liked:

Comfy beds, friendly staff, spacious rooms

Popular amenities

  • Pool
  • Bar
  • Internet access
  • Laundry facilities
  • 24/7 front desk
  • Gym
Main amenities
  • Restaurant and 2 bars/lounges
  • 2 outdoor pools and lazy river
  • Breakfast available
  • WiFi in the lobby
  • Fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Conference center
  • Business center
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
The price is $203
includes taxes & fees
$180 per night
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 34 of 34 rooms

Room, 2 Queen Beds, Accessible, Pool View (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 2 King Beds

Suite, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 797 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Penthouse, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Pool View (Island)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 QUEEN BEDS AND PARLOR)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom (1 KING BED AND PARLOR)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Fireworks View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 797 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Disney Springs View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 1650 sq ft
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 Bedroom, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Fireworks View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Disney Springs View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Island)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 797 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Egyptian cotton linens
Separate bedroom
  • 1798 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View (Island Or Tower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, Disney View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
1900 East Buena Vista Drive, Lake Buena Vista, FL, 32830

What's nearby

  • Disney Springs™ - 10 min walk - 0.9 km
  • Disney's Typhoon Lagoon Water Park - 6 min drive - 3.5 km
  • Orlando Vineland Premium Outlets - 6 min drive - 5.2 km
  • Disney's Hollywood Studios® - 12 min drive - 8.7 km
  • Epcot® - 12 min drive - 7.7 km

Getting around

  • Orlando Intl. Airport (MCO) - 25 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 32 min drive
  • Orlando Station - 23 min drive
  • Brightline Orlando Station - 24 min drive
  • Winter Park Station - 31 min drive

Restaurants

  • ‪The Polite Pig - ‬12 min walk
  • ‪T-Rex Cafe - ‬11 min walk
  • ‪Rainforest Cafe - ‬9 min walk
  • ‪The Boathouse - ‬13 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Hilton Orlando Buena Vista Palace Disney Springs Area

Hilton Orlando Buena Vista Palace Disney Springs Area puts you just a 5-minute drive from Disney Springs™ and Walt Disney World® Resort. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at LetterPress, which serves American cuisine and is open for breakfast and dinner. Other highlights at this Art Deco hotel include 2 bars/lounges, a lazy river, and a poolside bar. The pool and helpful staff get great marks from fellow travelers.

Languages

English, Filipino, French, German, Hindi, Japanese, Korean, Portuguese, Spanish

At a glance

Hotel size

  • 1011 rooms
  • Arranged over 27 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (USD 25 per day; includes in/out privileges)
  • Onsite valet parking (USD 35 per night)
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Lazy river
  • Children's menu
  • Children's games
  • Bed rails

What to do

  • Pool table
  • Golfing nearby

Working away

  • Business center
  • 70 meeting rooms
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1983
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Heated pool
  • Lazy river
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 41
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 41
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 31
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Ceiling hoist

Room amenities

Be entertained

  • 50-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Refrigerator

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

LetterPress - This buffet restaurant specializes in American cuisine and serves breakfast, brunch, and dinner.
SHADES - This poolside family restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
CITRUS 28 - This café serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
SUNNIES - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 43.88 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness center access
    • Housekeeping
    • In-room coffee
    • In-room safe
    • Pool access
    • Shuttle service

Optional extras

  • WiFi is available in guestrooms for USD 0.00 per day (rates may vary)
  • WiFi is available in public areas for USD 0.00 per day (rates may vary)
  • To-go breakfast is offered for an extra charge of approximately USD 10 to 30 per person

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Parking

  • Self parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 35 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Buena Vista Hotel
Buena Vista Hotel Palace
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel
Buena Vista Palace Hotel
Hotel Buena Vista
Hotel Buena Vista Palace
Palace Buena Vista
Palace Buena Vista Hotel
Buena Vista Palace Hotel Lake Buena Vista
Buena Vista Palace Lake Buena Vista
Buena Vista Palace Resort Lake Buena Vista
Hilton Orlando Palace Disney Springs Area Hotel
Hilton Orlando Palace Disney Springs Area
Hilton Orlando Buena Vista Palace Disney Springs® Area
Hilton Orlando Buena Vista Palace Disney Springs Area Hotel

Frequently asked questions

Does Hilton Orlando Buena Vista Palace Disney Springs Area offer free cancellation for a full refund?
Yes, Hilton Orlando Buena Vista Palace Disney Springs Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Hilton Orlando Buena Vista Palace Disney Springs Area?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes. Self parking costs USD 25 per day. Valet parking costs USD 35 per night.
What are the check-in and check-out times at Hilton Orlando Buena Vista Palace Disney Springs Area?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-out is available.
What is there to do at Hilton Orlando Buena Vista Palace Disney Springs Area and nearby?
Hilton Orlando Buena Vista Palace Disney Springs Area has 2 outdoor pools and 2 bars, as well as a fitness center and a garden.
Are there restaurants at or near Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, LetterPress offers alfresco dining, American cuisine, and pool views.
What's the area around Hilton Orlando Buena Vista Palace Disney Springs Area like?
Hilton Orlando Buena Vista Palace Disney Springs Area is a short 10-minute walk from Disney Springs™ and 16 minutes' walk from Walt Disney World® Resort. Travelers say the area is walkable and good for shopping.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Poor cleaned room
Staff was nice, hotel was accommodating, however, the room was way too dirty, the carpet was disgusting, there was hair in the tub/shower, dust all over the floor baseboards and both bedframes were also not cleaned at all.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The check in was quick, easy, and staff was extremely friendly! The room was very spacious, the balcony was a favorite place to be. The Sunnies lounge staff was, again, very friendly and helpful. The room was clean, and the beds were comfortable with ample pillows, always a plus. It is a new favorite place to stay in the Disney Springs area.
Holly, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best pace to stay in Disney Springs.
Debbie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great family friendly hotel
Our stay was great. Excellent room and everything we needed on property. Quick walk over to Disney Springs. Great pool with lazy river. Great family friendly hotel
Ashley, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It’s the best.
This is by far our favorite hotel in the area! It’s a Disney good neighbor hotel as well which is also a huge plus! We love staying here! Our kids call it their second home!
Nickie, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andres, 1-night trip
Verified Hotels.com guest review

4/10 Fair

kicked out of a paid room early…
Room is fine. Place is decently nice. Location is great. I had a do not disturb sign on my room and room service banged on my door 1.5 hours before check out telling me I need to check out now so they can clean. I said check out is at 11am and she threw her hands up at me. The front desk gave the most generic cookie cutter response and took no action. If you’re looking to pay for a room and be kicked out early book here. If you want a better experience pick about any other hotel in the area. I’m over at the other Hilton now and it’s far superior.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous place to stay
We were very impressed with the hotel experience everyone was super friendly we would definitely stay there again
Denise, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location, very clean!
Great location. very clean, beautiful rooms. friendly staff.
Winnie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

stephen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, comfy rooms and best of all that lazy river! Had a great little weekend getaway. Perfect location to walk to Disney Springs. Staff was amazing.
Amber, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rose, 2-night trip
Verified Hotels.com guest review

6/10 Good

Martin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Bad. Screeching toilet. Broken Shower.
So I’m usually very pleased with this hotel and have given it rave reviews because of its proximity to Disney springs and general amenities. I am a passholder to a park and stay there almost every visit to Orlando. That being said… this trip was no bueno. I contacted the hotel prior to my arrival to ask if they had any packages to prep a room for a celebration. I just got engaged. The answer was a thoughtless no. Could care less. I get there and check in to a mobility friendly room. The shower was one of those that had a hand held feature. The problem was it was broken, leaking and only faced the wall. Furthermore, the toilet made a terrible screeching sound for minutes after flushing. I contacted the front desk and they said they couldn’t change my room at all and would send someone within half an hour. At 11pm. I’m like forget it I’m tired. The next morning I go to the front desk and show them videos of the room so then they decide they magically have a room available to switch me. I was checking out the next morning so would only be in the new room one night. If there’s one thing that I think is TACKY is when room service bangs on the door hours before checkout. I felt rushed and disrespected after the room fiasco. They took off the self parking charges for the trouble, but still charged me. I’m irritated to be honest. I always stay here, but man this experience was really bad.
2-night trip
Verified Hotels.com guest review

6/10 Good

Tyler, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kate, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

The digital key is a great idea but we came in after dark and it was impossible to find where to park, to find our building and room and to navigate the hotel....the air con was on arctic blast, the sheets smelled like bleach and the beds were incredibly uncomfortable
Andrea, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had the chance to get a great view from my balcony. The price paid goes according to the service. Ill definitely do it again.
Natalia, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Susan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

andrew, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Angela, 2-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"The pool area was great."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM