The front desk staff was friendly and very helpful. Five stars for the front desk. The Pros: the staff at check in was great, the shower was hot with great water pressure, the layout of the room was efficient and well arranged, one of the better uses of space in a hotel room. The Cons: the walls were paper-thin. I could hear the people talking and watching tv in the adjacent room. I knew exactly when they went to sleep, went to the bathroom, and when they woke up and checked out. I could hear their conversations. They were not being excessively loud, just normal daily activities. It's just that the walls were SO THIN. I could also hear the person in the above room walking, showering, and every time the toilet flushed. Again, that person was not being loud, just doing normal activities. It's just that the walls have NO SOUND PROOFING. I stayed on a Monday night, so not a loud weekend. Just beware, bring earplugs -- or you will hear everything that your neighbors are doing at this hotel, and they will hear you!