Eldorado Resort Casino at THE ROW

You’re gonna have to make water more readily available during the Covid at night time I had to go to the casino floor to get water from a cocktail waitress because nothing was open. The vending machine on my floor was broken. Other than that I love the hotel.

It was okay. We went there to gamble however the machines were really tight.

We really enjoyed our stay. We did report that our coffee maker was broken and never received the promised replacement.

Excellent stay.

The Player's Suite i rented was beautiful until i noticed white substance on the glass top of the bar and what appeared to be bodily fluids on the wall.

I would never stay here again. My room was dirty and smelled like cigarettes even though it was non smoking, and there was dirty towels hanging on the shower upon entry. I returned to the front desk and the two staff did not want to give me a different room they didn’t understand why I wouldn’t want to stay in the room, after a lot of arguing they let me switch but only with an additional fee. When I got to the second room the toilet was not working so they sent maintenance up and they had to take the toilet apart, I went back to the front desk and luckily they gave me another room, the third room didn’t have anything specifically wrong with it other than it could have been cleaner. Bottom line: rude staff and dirty rooms.

Love staying here, this time around a very rowdy couple was next to us. Next morning their room was TRASHED. Also, no room service, but that’s understandable with Covid-19.

So originally I was prepared to leave 1 star as we arrived after a 13hr drive and were turned away (at 11p mind you aka normal check-in time) at two of the check-in desks and sent to Legacy while huffing our 9 month old and luggage and then the Legacy front desk man was rude after we got all the way through line waiting to check in etc and just told us to go back, no sorry, no apologies just said he couldn't help us.. so another long trek with baby and luggage up and down steps I was livid. Got back to the Gold lounge to check-in and this time managers were there and turns out computer's were down and several patrons were having the same issue checking in. So Lisa and Nina/Mina were extremely patient in getting IT up to work on computers and providing drinks for the hour to hour plus wait and then comped everyone's rooms (ours they couldn't as prepaid from Hotels.com but the thought counts) and upgraded everyone. They were laughing and kept the mood light in what was a long wait and frustrating for everyone. I am 100% about customer service when I travel and they did excellent especially after the Legacy front desk gentleman was the complete opposite. The location, parking, and restaurant availability was also great and nice clean room. So for me a 5/5 because it's not always the problem it is your attitude about it and life happens

Amazing!!!!!

I needed a place to stay the night prior to a 7am flight. Good location. Many restaurants and bars were closed and lots of social distancing. Bed was very comfortable and they had a Keurig machine in room for that quick cup of morning coffee.