The hotel is impeccable and gorgeous. Checkin was difficult because they messed up my reservation, which took half an hour to straighten out, but when they did, they upgraded us to a one bedroom corner park view suite that goes for $2,300. It was amazing. We ate dinner at Contessa which has a great vibe and food. Service overall - everyone we talked to - was superb, even when they messed up the reservation. They were kind and apologetic. The only place where it was lacking was in the street bar where I had to get up and ask for a waiter then ask where our pot of tea was ($13 for a pot of mint tea!), then get up again to ask for the check. But overall this hotel does it right.