There was rarely anybody in the office to ask for additional items need like soap, they didn't offer shampoo, only gave us 2 soaps for 4 people for 3 days 2 nights, couldn't get additional trash bags. We asked for pool to be opened they said pool was open but every time we went it was locked and we saw others ask and it was locked. It was like the only time someone was in the office was check in and check out.
Arrived on a Thursday early afternoon, was not given a 2 bed that had been booked months prior and not sure why, as it was not crowded. Several issues with key cards on their doors.
Next day given 2 bed room, room had dried watermarks on sink and in bathroom. We were provided the bare minimum towels, had to get several key cards, they had to change their faulty key scan on the door twice...
Dust bunnies under pillows and several other floor and storage spaces, no cleaning service while there a few days.
Cleaning people did not apear to change out bedding while going from room to room, i stood in the parking lot and was at my vehicle observing this while i was doing stuff on my phone. The staff were seldomly helpful and didnt seem to know what was going on.
The room had a smell to it on check in. It felt humid and the bath tub was definitely not the cleanest, the pillow cases were stained we had to buy our own pillows âthe bedding was itchy we bought a blanket and slept on top of the comforter and on our last night we had to listen to a domestic violence incident taking place .. I would not recommend a stay here spend the extra for better!!