Thank you to Jeanne the concierge for making my daughter's 7th birthday so special. She greeted her with a stuffy and had sparkling champagne and cookies waiting for us in the room. Our room had a gorgeous view of the bay. Could not have asked for a bettervweekend.
Beautiful hotel. The room was spacious, gorgeous and comfortable. Very courteous staff. Parts of the hotel were under construction for remodeling, but it was not loud or disruptive in any way. We enjoyed our stay.
Excellent service and location. Gorgeous hotel. Good parking, although almost no spots on Friday 5pm. Had trouble with swiping my card in/out at parking gate, wish there was an attendent on duty - I paid extra to get out, twice, since the scanner didn't work, there were cars behind me and no way to turn around. Other than that, would definitely return.
Great service - pool is great especially if you like swimming laps (& teaching your kids). Tennis courts are fun - we are a tennis playing family! Now, they have food/drinks at the pool area- so that is great! Gym is also amazing! ( Wished self parking was included with the resort fee - doesnât make sense why that is a separate charge for hotel guestsâŠ
I was so excited for this stay as I have family in the area and am looking for a new homemade when I come to visit. Unfortunately, it was awful. The hotel smells musty. After one night, I started looking around our room to see if I could identify the cause of the odor. That's when I saw the black mold all over the vent in our room. The other vents were equally as filthy. I brought it to the attention of the manager who was quick to offer a new room. I was shocked to open the door to find we had been downgraded to a smaller room despite paying for a deluxe queen at the outset. The new room had a dirty glass in the bathroom stained with old water/scum. I emailed the manager and have yet to hear back. There was no follow up. Needless to say I won't be back.
We recently checked into our room and found the service to be commendable. However, upon arrival, we encountered a few issues that raised some concerns. Firstly, there was a cockroach in the restroom, which was unexpected. Additionally, we noticed some wet towels left on the ground, and the shower had a slight leak. Moreover, the bedsheets felt damp, suggesting they may not have dried completely. On a positive note, the room itself was beautifully decorated, and the amenities were quite lovely. Despite these challenges, I am looking forward to the opportunity to stay there again in the future and trust that these matters will be addressed.
Our stay at the Claremont was excellent. The front desk staff was extremely kind and welcoming and allowed us to check-in early when our room was ready. We enjoyed a delightful lunch by the pool, then a fun game of pickleball. Our room was extremely clean and comfortable. From the time we arrived, to the moment we left, every staff person we encountered was over the top helpful and friendly. I wish we could have stayed longer.