The hotel was lovely. The staff was friendly. Our only concern was that the womanâs bathrooms in the bar area constantly had issues this time and last time.
Everything good especially the staff; however disappointed no pool service and the bed & pillows were hard as a rock & uncomfortable! Could not sleep & finally checked out very early.
Fantastic staff; Fantastic locations, and beyond expectations comfort and room. I cannot say enough about every aspect of this hotel. Every staff member you meet greets you with a smile and willingness to assist. The rooms are palatial.
Uneven experience on this stay. Some excellent service, some glaring exceptions.
(Housekeeping walks inâŠpast a Do Not Disturb SignâŠno knockâŠas I am getting dressed.)
Generally clean roomâŠbut a lighting fixture did not function.
I booked two queen bedroom. Checking in they downgraded me to two double beds instead. They didn't give me a discount. In fact, she tried to tell me it was actually an upgrade because I was on a higher level. Yeah right, I couldn't care less what level, I wanted queen bed not double. I won't book with this hotel again, bad customer service.
Finishes are excellent and the property looks great and has a great location. Parking is valet only but convenient. 4th floor had no working ice machines and the instructions in 1 place as to location were wrong (said opposite 401) Room was spacious and nicely appointed. Weird arrangement with no seating in front of the one TV
I had a great time, very comfortable and nice room. I was hoping for a microwave but it was ok i managed but very greatful an thankful for the great customer service
Big rooms is a must for me!! Also the showers are very nice and I like how the toilet is separated from the shower. The valet people are amazing.! The hotel is very clean and beautiful
Overall we enjoyed our stay. The onsite restaurants and surrounding places were convenient. Although the couch in our jr. suite was dirty, the office/desk chair was ripped and the toilet pipe was leaking.