The Fairmont San Jose

The Fairmont is a fairly nice hotel so i thought it would be a little nicer. The service was soso for both check out and in the room was ok. The place looked and smelled clean which is comforting in time of pandemic. The bathroom was nice and the room had a nice view

This has been one of my fav hotels since I was a kid. We were home visiting my mom and stayed here for one night. It was an excellent experience. The staff and the gorgeous room in the second tower were perfect. I loved the bathroom with the tub and the separate shower. I am nervous about their lobby remodel as I have so many fond memories in the piano lounge and of the Christmas set up they do each year. I hope it maintains that charm when complete!

Great location and peaceful. However, the room was dusty. COVID-19 was happening but seemed the rooms were not being deep cleaned. Other than that, everything was good.

No hot water in the room

Couldn’t get hot water in the shower. The staff was absolutely amazing especially the front desk. The room was above average

My stay with my girlfriend was fantastic. Fairmont always provides a dependable high level of service. I was however very disappointed by the quality of the pens at this Fairmont. The were very cheap and came as somewhat of a shock to me. Hopefully they can sort this out moving forward.

Great stay. Large rooms, and amazing toiletries. They use Le Labo which is a very high end company. Outstanding housekeeping. This hotel is smack dab in the middle of downtown with extremely fairly priced ($26) and fast valet parking. Would be my first choice for accommodation if i visit SJ again.

I had a work event over the weekend and this hotel was next door to the event. Drove up the valet parking and the gentleman greeted us with a big smile and let us know where check in was. Got to the check in desk and 2 employees were there with big smile and a hello for me. I got checked in quickly and headed to my room. The view from my room on the 15th floor was beautiful, right down to the pool. Looked so relaxing, I wish I had time to visit the pool. The bed a little too firm, but comfortable still. The bathroom was large, with a small shower area that looked a little old and dingy but over all the stay was comfortable, quiet and I felt very welcome. I would recommend a stay here to everyone.

We love this hotel. The staff in the hotel and restaurant/bar are fantastic. They are currently remodeling but hear it should be finished soon. The only thing I would have preferred were different pillows. We don’t care for down pillows.