The Westin Houston Medical Center

It was a clean and friendly place.

Good

Beautiful property. Had a few hiccups though. I had reserved and prepaid for a double queen suite (hotels.com) and was told when I arrived that they had none left. They stated they tried to contact me, but I know that was untrue because they did contact me about the feather pillows and blanket. They said they would comp me with a King Suite and adjoining room. We waited, when we arrived in our room, it was a double queen suite after all, but one major problem, the living room had an odor similar to urine and we had to leave so we turned on the heater. When we arrived back at the hotel at 1am in the morning, the heater was blowing cold air. The room was freezing. They tried to fix the issue but could not. They never told us at the front desk that portable heaters are provided in the room (at the entrance door) due to the heat not working. It was very uncomfortable to sleep with no air flow. Maintenance had to turn off all air flow. They should state this when you reserve the room. Secondly, we ordered breakfast in the room and when we ordered link sausage, they brought us a chorizo patty. Chorizo is an acquired taste and some people do not like the taste (like me). They tried to replace with another spanish style tight unflavorful sausage, but we declined. They comped the breakfast since we didnt eat it. There are a few growing pains they have to take care of first. I am used to Marriott brands, but BonVoy might not have the same standard. May or may not stay here again.

Loved this hotel! It is very clean, beautiful, and in a great location. Plenty of pillows and towels provided. The only thing we weren't huge fans of was the restaurant menu and the bar hours. During rodeo season the bar should be open a little later. The drinks we had at happy hour were awesome. The bartender was so friendly and welcoming. We loved our stay here and since it was right of the metro rail so it was perfect.

Hotels.com was unable to confirm with the hotel, my reservation. Had to wait for an hour at my late check in to have the front desk hand me the key, The front desk was helpful but the manager was nowhere to support them and neither hotels.com could resolve the issue without delay, that the hotel did not have my reservation despite email confirmation from the hotels.com. The manager at the hotel was unable to assist by giving me a room as a courtesy, despite showing them my email confirmation.

The Westin Houston Medical is very pretty, modern and updated. The hotel lobby is on the 5th floor which is odd but there are plenty of people to keep you from getting lost. The staff is FANTASTIC! Very friendly and helpful. The restaurant food is excellent and there breakfast coffee is to die for <3.