Shocked to know this was 5 star as it doesn’t live up to its rating. When I checked in, they seemed indifferent and borderline rude when I had to keep going back repeatedly as my room key wouldn’t work.
The rooms were somewhat dated, amenities not there, they didn’t have enough towel replacements, etc. The hotel felt far from luxurious and what I would expect.
The location was perfect and convenient, walking distance to the pier and nearby cafe.
The cleaning and room service staff were absolutely pleasant, as was the staff helping with luggage. Unfortunately the desk staff could have been better.