Wingate by Wyndham DFW / North Irving

Initial check in was easy and had no issues. Our first two days we had the do not disturb sign on and did not expect any cleaning services, however the third day we kept it off but still received no services, after asking at the front desk we were informed that they only cleaned rooms every 4 days due to COVID, and we would have to notify them 24 hours prior if we wanted cleaning services. (Not told to us at check in). Due to this my boyfriend asked for clean towels and was given 1 regular & 4 hand towels after giving them 2 regular towels. After our first day we decided to stay an extra night and when I checked in for the last night I was told I had to pay a deposit which did not happen at the initial check in. When I asked why I was told to make sure there are no damages or smoking in the room. It felt as if we weren’t taken seriously due to us being younger (mid-20s). Overall it was a super frustrating experience due to this lack of communication, also the lady at the front desk, Sunday and Monday mornings, was very dismissive when I asked about getting my deposit refunded, because we had been following all rules and not being destructive.

Good stay

It’s was pretty good. Only take away is that the chairs in the lobby were dirty. However the rooms were very clean and comfy. Grateful for the free airport shuttle. Ran every 30 mins. Just sign up when you check and and they gave us a courtesy call about ten mins before it arrived.

Pleasant stay

On a rush found a comfortable place. Pool was being repaired.

hospitality at the front door & with check in! Most important was the ease of the early morning shuttle to the airport.

Never made it to the hotel because the shuttle driver never made it to us. After waiting for an hour and 35 mins, with 5 different phone calls to the hotel. We got super frustrated and cancelled our reservation. This is not my first time having problems with This chain of hotels. It is officially on my list never to book again.

I selected this hotel because it was less than 3 miles from the Dallas/Fort Worth airport. There was a free shuttle service and a 24 hour restaurant next door. I would stay here again! King suite was spacious and comfortable.

I mean it was an airport hotel so understand quiet doesn't exist. There were planes flying over my head all night but the room actually did have good noise dampening to the point that i barely heard it. Room itself was very nice for the price point and the bed was super comfortable. They also have a shuttle that will take you to and from the airport any time of day which i thought was nice.(i had a rental car so didn't use shuttle service)

The stay started out on a sour note. I spent an hour waiting for the shuttle from the airport to the hotel, then 15 minutes to check in! The room is fine, but the breakfast was an okay grab and go bag.