Hilton Boston Back Bay

My sister and i brought my niece to Boston for her 30th birthday and we had a great time. I wasnt happy with the $20 so called urban charge. I feel like that is an unnecessary charge above and beyond what we paid for the room. Its just another way to try to get us to spend more at the hotel. When we did go to the lobby bar to spend that $20 the waiter made us feel cheap for ordering just two drinks for $10 each. Then we got to the room and it had clearly not been very well vacuumed. There were potatoe chips all around one of the beds and some previous guests hair scrunchie on the floor as well. I will say the bathroom was pretty clean though which we were thankful for. The staff at the front desk were very friendly and helpful.

Perfect location to the Hynes Center was very impressed with the Hotel staff, location, cleanliness

We booked this hotel to have a home base during college visits. Was walkable to Northeastern, Newberry Street and Prudential Center, which enhanced the trip. Parking was also convenient with in and out included with the room.

Room was to hot the bed was uncomfortable and they had a hidden urban destination fee

First time traveling to Boston on my own. As two 23 year olds attending a concert, it was the perfect stay. The hotel and area were very safe. Our walk to the event was about 700 feet. Can’t beat that! It was raining, so we took advantage of the hotel’s restaurant and bar too.

I have been to boston many times over the years. This is the nicest hotel i've stayed in boston. Splurge on this its worth it. Oh by the way, staff great, food excellent. Just go.

Excellent location. Had problem with turndown service. Room was not cleand when we returned around 2:30 pm. Other than that, great stay.

The hotel staff was very slow in taking care of housekeeping requests and they didn’t bother to give any reasons why or give any time frames also the room deposit fee of $200 was really high and was literally the same price as the room. Otherwise, the place is nice and clean and the restaurant staff was really nice and helpful and efficient.

I was surprised with a $120 “city” surcharge at check out.

My card got charged before my family and I check-in and then the they wanted to charge an Additional 1 1/2 times the rate already charged. Needless to say we did not stay. It was very upsetting.