When we checked in, the one before us was given two complimentary waters, but none were given in our turn. When we asked why, she said it was given to those Best Western members only. It may be hotel policy, but as a guest, it was not good at all. We were told to purchase water from the vending machine. It was just two bottles of water.
We were assigned on the second floor, but there was no lift there. So if you have a lot of luggage, pls beware of it