2/10 Médiocre
30 janv. 2025
False Charges for Smoking in Room
The hotel was actually pretty nice. Free breakfast 6:30a-9:30a. And our room was right above the gym, and the garden where the smoking area was. We opened the windows and let the air in daily, because it was gorgeous outside. But… then a few days after checking out they charged us an additional $90, saying that we smoked in the room, which was not true. My husband smoked outside in the smoking area I told them, but nobody smoked in the room. They said that they didn’t believe me, and that the charge was staying on my card. I’m in the middle of disputing the charge with my bank, but this hotel thinks they can just charge people for smoking, when the room is right next to the smoking area. I told the manager that I was going to dispute the charge and he didn’t even seem to care. I own a business and I actually care about my customers. This place does not, so I urge you to find another place to stay in Palo Alto.
Stefanie
Stefanie, séjour en famille de 2 nuits
Avis voyageur Hotels.com vérifié
