I booked this hotel for me and my girlfriend (July 17â20), and it was a straight-up bad experience. The guy at the front desk was rude from the start â zero customer service, barely spoke, had an attitude, and acted like we were bothering him.
Our first room with the kitchenette smelled like smoke and mold, flies flying around, bugs in the bed, and cigarette burns on the sheets. We asked to switch rooms, and instead of helping, the guy just cut us off mid-sentence. He downgraded us to a smaller room with no kitchen and never refunded us the $110 price difference. Second room still wasnât clean â we had to clean it ourselves.
The worst part: While I was at work, some man just opened our hotel room door while my girlfriend was inside alone. No knock. No warning. He had his hand on the door, trying to talk to her and wouldnât back off. If the top latch wasnât on, he wouldâve walked in. She called me crying. Anything couldâve happened.
I left work and went straight there. The front desk didnât care. Their response was âshe shouldâve called us.â Thatâs insane. We found out the guy was an employee â makes it even worse. That should never happen.
This place is unsafe, unprofessional, and the staff does nothing to make it right. Never booking here again.