I sent this email the front service mamager and her boss. NO RESPONSE from either.
I just wanted to give some feedback on our recent stay. We typically do stay at the Sonesta when we come for Brewer games and have reserved rooms in the past under my name or my fiancé‘s name Jenny Van Schyndel. We like the cleanliness of the hotel and the comfortable beds. However, we just checked out this morning and this stay was not as comfortable as our stays have been in the past. When we checked in, Jenny had asked about the hours for the pool and they told us the hours, but never mentioned that the hot tub was closed. When we booked this hotel we purposely did so because it had a hot tub. Other hotels had continental breakfast, but we chose to book the Sonesta because we were looking forward to using the hot tub. We got up early at 8 AM and went down to use the hot tub only to find that it was closed with caution tape around it and completely empty. We wish that they would’ve told us this upon check-in or better yet when we made the reservation. On a sidenote, Jen was also disappointed to find that there was no hairdryer in the hotel room. We would like to see if we could be compensated a 50% discount on the room due to being no working hot tub as advertised. Please let us know if you can handle that refund. I realize that we booked through Hotels.com, a third-party Administrator, but I do know that it is possible to get a discount