The hotel is situated on a very busy and noisy street. The main pictures were those of a swimming pool that is not accessible (only for suites).
The staff is rude.
Breakfast to improve.
The beach was rather dirty with very shallow water.
Fountains were out of order with Brown water and algae. What a shame...
great place but it lacked fits and fittings, lots of damages and no repairs probably COVID could be the reason. No excuses required but standard need to be retained. Yes I did extended my stay but it was for the Island, amazing place and was painful to leave.
This resort is old and need a lot of TLC. The only think I liked about the hotel was the location and the female reception (donât know her name) but she wears red lipstick. To make a long story short, this was the last city my friends and I visited. I booked 2 rooms for 10-12 June. We had to change rooms TWICE because one room smelled like a dead animal. The other room the maintenance guys took the room over for hours to make repairs to next room. The hotel manager had us waiting for hours just to change rooms and he really did not know what to do. According to the manager, the owner only wanted to give us lunch to try to keep us calm because they wanted a good review.. We later learned the entire hotel had NO HOT WATER and a couple of the rooms have NO AC. The beds were very, very firm. The so-called restaurant served overcooked and terrible food. The food was better at Waterline Restaurant.
The hotel rates are well overpriced and they are not willing to accommodate guests by making necessary repairs before guests arrives. This hotel is not worth the money at all. Actually this hotel cost more than the other 2 hotels we stayed at in Bangkok and Chiang Mai. We had a much better experiences and the buffets were delicious. You did nothing to make sure we had a good experience in Koh Samui but take our money. Therefore I will never ever ever ever ever ever ever stay at this hotel again. I will never ever ever ever ever ever ever ever recommend this hotel to anyone.
Wir hatten 2 Zimmer mit Meerblick fĂŒr 4 NĂ€chte.
Sehr freundliches Personal, saubere und GrĂŒĂe Zimmer.
Beim FrĂŒhstĂŒck gibts eine sehr groĂe Auswahl.
Schöner Pool und Liegen mit Sonnenschirmen.
Ich wĂŒrde wieder kommen.
SB is located within walking distance to the centre of Lamai on the beach. The hotel is clean & staff are very friendly. I was upgraded to an executive suite which was very spacious & would be great if traveling with children. This room also has access to a private pool. The beds were very hard & staff did add a topper on the bed to make this more bearable. The rooms are dark & hv a musky smell. There had been a lot of rain & no doubt this caused the smell. Overall the hotel was good but could be improved with maintenance to the building to make it better. I like staying in this location & there are plenty of taxis & shuttles passing by to go to chaweng or Lamai if you don't feel like walking.