From check in to check out the staff were all amazing and friendly! They treated us like VIPs all weekend. Pool servers went out of their way to take care of us. The room was huge and the bathroom and shower were awesome. Our morning at the spa was enjoyable also with massages, sauna, steam room etc. Will definitely stay here again!
We had a wonderful experience during our stay at the Joule. Customer service is not always first and foremost these days at hotels, but The Joule goes above and beyond. Everyone from the valet guys to the front desk staff were all so friendly and helpful. Also, the text system they use to check on people is really helpful. The downtown location is so convenient. I will definitely stay here again.
Gorgeous hotel with beautiful lobby and artwork. The staff were very friendly and welcoming. The hotel smells great, we want to find the scent. Room service from the hotel restaurant CBD Provisions was the best room service we've ever had. Room was very comfortable with a great view of the eyeball. Amazing shower. Great location close to restaurants and attractions. Bath robes were so soft I had to buy one. Will definitely be returning.
I love the Joule and always stay here when I visit Dallas, but this was my first stay in a double queen bed room and I was not a fan. We had half-frosted windows that wouldnât open, which it turns out is because we were facing the 4th floor roof. It was just a darker, less bright room and had a strange bathroom setup compared to the single king rooms Iâve always booked. but the house car, coffee shop, bar, and restaurant are all too notch. The people here are all also very kind.
The hotel itself was very nice, and the staff seemed very pleasant and accommodating. My issues were with the heat not working in our room, and the outside noise (which I'm aware they could do nothing about, only including it because it will matter to some). The manager did comp our parking and our breakfast at one of their restaurants to try to make up for the inconvenience of the night. They also brought us a space heater, since they had no comparable room to move us to. We enjoyed our stay overall, hopefully they get their HVAC and heating situation solved.
The Joule was ok. There was a very pungent sewerage smell in our room. We were able to switch rooms. Then we were welcomed with another sewerage smell in the middle of the night that woke us up. For the money I paid....this definitely left me disappointed.
The hotel was stunning. Food was amazing and location great. Unfortunately, we have had several questionable high dollar charges made to our credit card by the property. We have made several attempts to call and speak to a manager to resolve the issues and have been told someone would have to call us back. No one has done so.