6/10 Bien
29 mars 2023
perfect services/ poor room quality and noisy
Great welcome when we arrived and they helped us to bring our bag upstairs at the first floor.
Nice little street and very close to the main shop street and historical area. The location is great.
Good breakfast the morning and nice living room to take it.
The room is large and we choose one room in the court to avoid noise during night.
Everything was great till we spent the first night. Bed was very uncomfortable and it looks like you are sleeping on a pneumatic bed as there is a plastic wrapped as you can have for kids beds. Very unpleasant feeling and noisy every time you move. Mattress was extremely hard. On top of it there was a party all night in the backyard and a lot of drunk people yelling, laughing from midnight till at least 5am. It was a very tough night.
Also a lot of little things unfixed, toilet moving and water on the floor, no door for the shower and it was very hard to not have water in the entire bathroom and few others to be fixed in the room. Poor isolation and you can hear main entrance door, phone at the reception...
When we advised them of the issues they just looked at us like perplex and nothing happened.
That`s why I am not very impressed by Palazzo Starace and will consider to go somewhere else at my next visit in May. It doesn`t worth the price for the room/sleep quality.
celine
celine, séjour de 2 nuits
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