It was a couple date for me. The room was awesome just that I stay near the lift. Quite noisy when thereâs people talking loudly while going back to their room. Overall is still okay.
Hotel staff are friendly and considerate. Gave me a room nearest to the lift because I have a little inconvenience with my movement. Hotel staff called to check the purpose of my stay and give their outmost support to accomodate my request.
From jockey parking,bellboys and reception ( Diana ) the tone was set -excellence !!My room was spacious,well designed and very clean.A very well managed hotel!
Room and amenities are really nice. Fast check-in process. Excellent house keeping service (I said one of the best I have had experienced, I am a frequent traveller). Hotel conveniently connected to all the fun stuff, restaurants, and shops at Genting. The only down side is that there were no map at the hotel, it was hard to figure out our way when we first got there.
Everything is inside the complex - no worry about eating there. In the morning the area will be surrounded by thick fog, don't need to be shocked and enjoy the moment of romantic.
We impressed initially when we cheched in and went to massage room for relaxation however, I strongly recommned to hotel management seprate your hotel from the resturant next to lobby as a self service buffet which looks like a 2 star resturant with very very cheap food qualitu even not fresh bread or juice.
Room was good but I guess main problem of the hotel was the food quality and mix the 5 star hotel with 2 star resturant
Room is bigger as compared to First World. Was grateful to be given earlier check in for 1 room. The other room was given to us around 6pm+ after checking with them 2 or 3 times. In the end 4 Adults cramp on a bed for that few hrs nap as we rch genting vry early.
Friendly staff , lovely rooms , excellent location but poor breakfast everything else was extremely satisfying ,,, lots of shops and varity of foods and the theatre is nearby and the telefreak,, lovely weather
Counter staff is friendly and efficient, both in check in and out. I have experienced a problem in connecting the wifi and they sent a staff member immediately to my room and solved the problem. Actually, all the staff is friendly.