Staff was extremely disrespectful especially Boudor Tayeb who works at their front reception. The night manager, Ibrahim, was not helpful at all. Kept telling us to just go to our room and he will help but when we got to the room we were waiting another 2 hours with no response from any staff.
Our room disgusting with sheets with blood stains and some brown stains. Floor was not vacuumed had crumbs and other garbage on floor. Staff hair on the bed and the supervisor of housekeeping, Suliman, told me that his housekeeping staff do not wear hair nets as he did not want to take responsibility for anything. Also internet did not work in the rooms.
And finally we booked this room for the ease of access to Al Haram although due to the incapabilities of their staff we were moved into 4 different rooms which took over 6 hours as none of the rooms were setup before they gave it to us, the housekeeping had to ask us to leave the rooms to set it up. Why did they not set it up before moving us into that room? Very unprofessional and weird operations for a hotel. And due to this delay in giving our room we missed prayers because we had to wait for them to setup beds.