I had inadvertently booked the check in date as 18.6.2023 whereas my actual check in date should have been 25.6.2023( one week later).
To rectify this mistake, I called at the hotel number but such was the sorry state of affairs that even after calling continously for about 3 hrs, nobody answered the call. Many times the automated msg kept holding my call for about 10 minutes but no staff answered the call.
As a result, I had to forgo the full advance payment that I had made during the booking.
This is so unfair, customers should at least be given the chance to amend the dates instead of making them face so much hardship and lose their hard earned money!
The check in was effortless and room was beautiful. We ate the dinner with some local friends and the chef was very accommodating to our "no spice" food. The food was delicious and well made as expected for top hotel menus in the western part of the world. The breakfast was also good. The service was really top notch. Truly a gem in Odisha.
Great staff and service. I was little disappointed they could not adjust the charge of extra bed that we asked when booking, but did not use. If you book through Expedia, do not expect any adjustments.
Very courteous staff. Food was delicious. The rooms were very clean. We used hotel car for sightseeing. The car and driver was very courteous and the car with A/C was very comfortable. The hotel has 24 hour staff at the reception and the restaurant.
Stay was worth it with a good staff to look after. Shoba was pleasant in approach and efficient in service. Satyaâ s services in the restaurant and Chef Ganeshâs preparations were appreciated.
The checkin was really quick. The staff are very pleasant and friendly and real value for money. I would recommend any one visiting Bhubaneshwar to stay in Mayfair Convention