Great venue.
Friendly staff.
However they didnât have ironbox upon request.
And also the receptionist is not at desk at all times
So it gets pretty scary after a while.
Upon arrival of the hotel there was no one at reception to check us in. We were probably the only two in the whole hotel within the time we were there. There was also a food menu but most of the options were unavailable, this was a hassle as we were so hungry and were too far out from the centre of Ubud. We were also not told about the huge building beside the hotel which was under construction and made a lot of noise. After trying one night in the hotel we decided to check out and change hotels!
I booked Mangosteen hotel for 6 days and I checked out after 30 mins , the hotel is a 1 star hotel and I'm not sure why its 4 stars on Hotels.com , there is a new building in front of the hotel and once my wife opened the window some local people were staring at us, i tried to put my money in the safe lock but it didn't work. no one from the staff asked me why i want to check out and they charged me 250,000 RP for a 15 min taxi "most expensive taxi during my stay in Bali"
I DON"T RECCOMEND IT
Booked a non-refundable 28-day stay but left after only 11 nights (and checked into a Marriott). Housekeeping and food need improvement: I frequently needed to request toilet roll and shampoo/shower gel (when both are clearly empty) and was occasionally left without towels or a duvet cover, all of which are worn and/or soiled; the toilet seat also unattached itself during my stay. Other guests could be heard from my roomâparticularly if you stay in #103 beside the stairsâand wifi could be spotty with calls frequently dropping. Food menu is limited and basic, and having to order the night before plus state seating timeâevery single dayâwould have been a nuisance had staff not been so pleasant, the only redeeming quality about Mangosteen. However, there wasn't always someone at receptionâan indication of understaffing or inefficiencyâso guests were frequently venturing into the kitchen for assistance. Iâd also agree with other reviewers that the location is manageable but a bit far from town. Overall, this establishment appears poorly managed by parent company, Premier Hospitality Asia, so I will be steering clear of all its properties in future.