Icon Residences By Sunnyside Hotel and Resorts

Its listed as a Hotel but it is not a hotel. It is rental property. It was an extremely confusing check in process. Parking is listed as free but it is pay by the hour parking. Valet parking with no in and out privilege is available. As for as the property it self, carpet and furnitures was filthy filled with stains.

The check-in process was horrible, no one at the front desk communicated with Icon guest services. Additionally, Icon charged us for accidentally knocking over a vase that was placed in the middle of the lobby floor. The Icon guest service lady steered us wrong on many basic questions like how to go about storing our luggage with them after check out. We were also told that we were going to be called before they charged us for the "vase" and that never happened and we were just charged. Overall, I would never stay at Icon Residences ever again. It was an overall horrible experience!!

Great apt and communication was excellent. You have to reserve the gym and pool in advance though. Gym was not available at all during our stay, even though we tried every day. Pool was fantastic. Had an issue with small roaches in the kitchen, they sent housekeeping in every day. If they get an exterminator in soon, I would definitely come back. Otherwise it was a great stay.

The tub jet spa did not work. There should have a taller kitchen garage can not a bedroom waste basket. The bed was very uncomfortable You could feel the coils. Old mattress.

I liked the view and the overall set up of the room, BUT the room itself was very dirty. The restroom had stains on the curtain and blood on the inside of the shower wall. It was stains everywhere and we checked in later then the check in time so I’m not sure why the room was so filthy. Communicating was not a issue but the check in process was a bit frustrating. I would give this place a 3/5 just because it wasn’t the cleanest.

The staff was very friendly and helpful. The only downfall was the tub in the room.

The icon is a beautiful building the service is very good and you cannot beat the location. It was New Years so it was crazy busy and unfortunately tourists did not keep many social distance practices. But you cannot blame the staff they truly tried and for the most part without issues. The apt was beautiful and clean minor issues and Minos miscommunications nothing worth mentioning. The nearby restaurants and shopping are fabulous. We will definitely be visiting again

Nice location. Overcharges on parking, cheaper off street parking near and cheaper. The rental property cleanliness should have been better before I arrived. Stayed here twice won't stay again. Nice price for area and location though for a group vacation

Fabulous Apartment, and and ever more Exquisite view!! Absolutely lovely!! Enjoyed everything!!!

Best place to stay when in Miami..luxury and convenient location