Overall, excellent. Not perfect, but superior expe
Fantastic property; very helpful service. Food is very good. Beach is spectacular. Good value for the price. Room service and refrigerator repair-stocking a little slow, but overall an excellent experience. Be aware of some challenges with the online reservation (including using Hotels.com) which may be a function of the property changing hands from Karisma to Nickelodeon.
This is a Nickelodeon Hotel, not what was advertised. From hat we learned there is a recent change in management and new manager is trying to save money where possible, so they donât have enough staff. Check in and check out will take you at least an hour each time, the line for the COVID test took also a little over an hour. This is not the employeeâs fault, they simply donât have enough people. You will spend too much time waiting for everything at this place and again⊠this is not Azul Beach, this is Nickelodeon. If you are looking for a peaceful, quiet, relaxing place where you can drink⊠this is not the place.
En cuanto al hotel es hermoso, limpio ,cuidado y tranquilo , la habitaciĂłn es inmensa con todo lo necesario y muy bien ambientada, la comida deliciosa ,el personal muy atento y cordial. Mi queja va a la pagina que debe advertir que es un hotel familiar y de muchos niños que es su pĂșblico fundamental y que se llama Nickelodeon, llegando alli nos enteramos que no es Azul como dice la publicidad , bueno nos quedamos y lo disfrutamos.
This property no longer exists. We had no idea when booking that this property is now nickelodeon. Expedia never contacted us and when we arrived they did not have our reservation. If we knew this was a Nickelodeon resort, we would not have booked it.
The resort itself was clean and not crowded. Pools were very nice. The staff was friendly. The food was not good. Only 1-2 restaurants were open each day. The buffet was repetitive. Swim up bars weâre not open. The water park was small. The only âbarâ to hang out and have drinks is a dark wine bar. Overall we were disappointed and ended up leaving a day early. We would not return.
Staff was super friendly and helpful.they only thing i don't like was the repairs were doing with heavy electrical tool (grainger) in the same building i was staying . the rest super nice family oriented place.
Still cant decide what i liked better: the staff or the grounds. Extremely well maintained and great servuce all around. Some rules about room servuce were tricky but manageable. Food was 6/10 so not the best but not bad enough to get you awqy from the amazing staff. Yokaina in particular was a standout star! Promote her now!