I really enjoyed my stay, I felt comfortable and relaxed the whole time. All personnel made us feel comfortable throughout our stay! I couldn't find a bad moment the whole week. Jennifer who works at the Hideaway went up and beyond making me and my wife comfortable. The food was excellent my room was immaculate on a daily basis.
This was my first all inclusive trip and I enjoyed it!
I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didnât find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!
The staff was not nearly as attentive as I wouldâve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.
âOther than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didnât seem to belong at the resort. If it werenât for our amazing group of friends who laughed through it all, the experience wouldnât have been as enjoyable. The room had issues too â the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.â
The resort felt overcrowded and the food wasnât very good. Everyone claims the lounge chairs with towels early in the morning which hogs them all up.
Horrible experience. Worst all inclusive I have been to! First when we came our room was occupied we had to wait on another room. We could not eat any decent dinner for the first 3 nights because we have to book on the royalton app to eat at restaurants and according to the app they are fully booked! Fourth day was the same I had to take it up with management because I decided my money wasnât going to go like that. Another issue was language barrier, staff barely knew English so it was very difficult to communicate. They will charge a certain price to book excursions for you but if you book it online by yourself it is like 100 bucks cheaper. Food was not what I expected at all very bad.
I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. Iâve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!
Sheets had stains on them. Hair on floor.
Rushed to order food because they were short staff was rude. Only person that was pleasant was Fredrico in the buffet area as well as the young ladies in the coffee shop. Room wasnât ready until five. Safe wasn't working, bar wasnât filled. Beware of this place. The water to brush my teeth came out brown. This is on the Hideaway side. We will never stay here ever again. The shower was dirty. Not too sure why it took so long to get into a dirty room.
The most amazing staff. You couldnât ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.
Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.
I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience
The property was quiet and safe and very beautiful. What I didnât like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didnât get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasnât luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.