In the first room I was given, the toilets were absolutely filthy. Receptionist didn’t apologize, just proposed another room. The second room was clean. But later when I was in bed, I realized that the window didn’t close properly, letting the cold and street noises in. But it was too late, and I was too tired to change room again.
I mentioned that to reception the next day, but again NO APOLOGIES…
Besides, the so called «Premium » rooms have nothing premium, apart from a coffee machine. The bathroom is not separate from the room and there is absolutely nothing, but 1 soap and towels. No slippers and bathrobe as advertised, not even one cotton bud ..,
At checkout, when I said that my stay had been so-so, receptionist didn’t ask why and of course, NO APOLOGIES…