Does Midtown Hotel offer free cancellation for a full refund?

Yes, Midtown Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Midtown Hotel?

Yes, cats and dogs are welcome. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Midtown Hotel?

Yes. Self parking costs USD 45 per night. Parking spots may be limited.

What are the check-in and check-out times at Midtown Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

Is there an onsite casino at Midtown Hotel?

No, this hotel doesn't have a casino, but Encore Boston Harbor (10-min drive) is nearby.

What is there to do at Midtown Hotel and nearby?

Have fun with nearby activities like kayaking and sailing.

What's the area around Midtown Hotel like?

Midtown Hotel is in Back Bay, a short 2-minute walk from Symphony Station and 5 minutes' walk from Northeastern University.

Midtown Hotel, Boston: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 24, 2025

The excellent location was only bested by the welcoming front desk staff!

Jackie, 1-night trip

8/10 Very good

Oct 28, 2025

Rooms were quiet and clean, Even though there is ongoing construction renovating part of the hotel. parking is easy and efficient and incredibly more reasonably priced than any parking in the area. best bang for the buck.

Kim, 1-night trip

8/10 Very good

Oct 28, 2025

The 2 staff members behind the desk were wonderful!! The room was clean. Lots of construction to deal with....

Tobi, 1-night trip

10/10 Exceptional

Oct 7, 2025

Came to Boston for a mother/daughter trip. The staff was so great & kind. The hotel is under renovations. We had a leak in our ceiling & the staff was more than accommodating. They got us into another room as soon as one was available. The hotel even comped us for the room!

Elizabeth, 3-night trip

10/10 Exceptional

Sep 16, 2025

Perfect stay

The hotel is busy renovationg, wish to visit once fully refurbished. However, there was no way of knowing there was any work being done at the hotel. The staff made all the difference, efficient, friendly, helpful and made our stay a great one. Jonas , hopefully the new manager , was amazing a true asset to the Midtown Hotel team.

KMB, 1-night trip

4/10 Fair

Oct 8, 2025

Under significant construction that started early in the morning

Brittani, 4-night trip

2/10 Poor

Oct 30, 2025

Very very bad access to get to the room. Very steep down ramp ( my paralyzed daughter in a wheelchair) to a very small and dirty elevator. Nothing said on the website what kind of condition was at this hotel. I strongly ask to get a refund. Regards Oddny Arthursdottir

Oddny, 1-night trip

2/10 Poor

Oct 12, 2025

None of the information I saw about the hotel mentioned that it is undergoing very extensive renovation right now. There was dust, construction debris everywhere. Sheets of plastic covering the floor in the corridor. Banging, power tools going all day. One afternoon the water was shut off. The public bathroom in the lobby was out of order. The hotel is actually very nice, but it should not be open until the construction is finished. Until then, STAY AWAY!

Lance, 2-night trip

2/10 Poor

Sep 19, 2025

Better to sleep in your car

Was very bare, no water to drink in the room. No silverware or glasses or plates. The TV didn’t work. The AC didn’t cool enough and was hard to read the dial. The price was good relatively but still at almost $400+ per night would’ve expected better. No gym too.

Ash, 2-night trip

4/10 Fair

Oct 17, 2025

If I had known the hotel’s construction was not completed I would never have booked it. We had no heat and it rained several days. We were told that the heat would be turned on October 15 the day before we were leaving, but it never was. We were freezing most of the time.One morning we had no hot water. Part of the carpeting was torn up and the concrete was very tacky that stuck to our shoes. The elevator only had plywood on the walls and no carpeting. To get up to the first floor, from the front desk,you had to walk up eight steps with your suitcases. This was very difficult as I have had a knee replacement. After two days of not having our room cleaned, we had to ask them to empty the trash and give us clean towels. they would occasionally replenish our coffee, but not the cups or sugars. We always had to ask the front desk for it. We were not told that there was coffee and muffins available and only noticed when we walked down one time at 8:30. even though we paid over 3000 when we booked it on hotels.com I noticed one day during our stay that I was charged again by the hotel for 500 dollars less. I did contact hotels.com and now I see that the charge by the hotel has been removed. there are many other problems, but I am running out of letters so I definitely feel this hotel should not be open until construction is completed. We both were highly disappointed. I do feel that I am entitled to at least a partial refund or only be charged what the hotel would have charged.

Wilma, 9-night trip

6/10 Good

Jun 10, 2020

The hotel is located in a great spot and it was easy to get around, but there were some things lacking. The hotel is fairly clean, but could certainly use an update. Getting in and out of the parking deck was overly complicated. Vending machines were empty and a general lack of amenities.

Meredith, 1-night trip

6/10 Good

Oct 28, 2025

We were not told they were remodeling. When they finish it will be lovely. At time of stay our room was nice but hallways and common areas were a mess.

kathy, 2-night trip

10/10 Exceptional

Oct 24, 2025

O quarto é muito bom e a localização do hotel é excelente porém o hotel está em reforma e tem muita sujeira nas áreas públicas.

Renan, 1-night trip

2/10 Poor

Oct 23, 2025

From the moment you walk in the Lobby it’s all torn up only about 10-15 rooms available in entire building. Safe in room but not working. Cold to warm water never hot for a shower. Supposedly remodeled room has so many unfinished items bathroom door sticks, difficult to open and close. No towel hangers by sink. Really bad finishes wonder if this was done by permit? Windows have condensation single pane cold. Several dips in floor uneven. Popcorn ceiling has been removed and replaced possible asbestos. Hope it was tested. Furnace vents filthy and extremely loud when turned on. Absolutely there is no way they have not gotten a permit or Certificate of Occupancy no construction permits posted anywhere in building. Dry wall and painting going on all over the hotel loud and very noisy. Everything out of order in main lobby bathrooms ice machine and signs do not touch wet walls. Sounds from room above abnormally loud. Possibly the contractors are sleeping there working 24/7? Will be calling the City of Boston to verify. This hotel should not be open it’s a complete shambles and all that were there should receive a refund. Simply not a hotel anyone would ever want to stay in. Will be expecting a FULL REFUND

Tonie, 4-night trip

6/10 Good

Oct 21, 2025

October 2025:I stayed at the MidTown Hotel for 3 nights. BE ADVISED: currently, this hotel is a construction site. (When all the work is done, it will likely be quite nice). LOUD construction work begins on Sats.at 8:00 a.m. / Suns., 9:00 a.m. PROS: The finished room I was in was clean, quiet. Beds are good. Shower water pressure, good. CONS: BIGGIE: NO WiFi IN THE ROOM. I had WiFi connection in the lobby, the elevator and the hallway. The moment I crossed the threshhold into my room - it disappeared. I spoke to a young man at reception. He said yes, they have heard from guests that they're not getting WiFi in the rooms, and the hotel has discovered they need "to put in another tower". When I requested a price accommodation because of this, he said they couldn't do that, because the internet is working. (Even tho he had conceded the internet is not working). A ridiculous statement. Frustrating in the extreme. They advertise free WiFi in every room. NOT TRUE. • I have traveled solo all over the world, staying in a variety of places, but another "con": at night the doors of MANY of the rooms currently being renovated were left open & completely dark inside. As a woman alone, returning to my room late at night, this was unsettling and a little creepy. I didn't feel 100% safe. • The front desk staff seems to be inexperienced college kids, doing their best, but chaotic, poor communication skills, not professionals. I would urge others: SAVE YOUR MONEY stay elsewhere.

Julie, 3-night trip

2/10 Poor

Oct 19, 2025

We were not informed that the whole hotel was under construction. We were also not informed the hotel did not have heat or hot water. The front desk attendant howeve, was very kind and friendly and managing all the unhappy guests very lovely. We were reimbursed after hotels verified with Midtown about the conditions.

Heather, 3-night trip

8/10 Very good

Oct 18, 2025

Safe parking, serviceminded people. Hotel is under renovation. Room was nice renovated

Ole Georg, 2-night trip

2/10 Poor

Oct 16, 2025

Renovating!

Firstly the room was actually clean and spacious, now for the negatives! No heating, the hotel is under full renovation and it reflects on this, big tubs of plaster in the corridor, bare floors, danger keep out signs in certain areas. Not what we thought we would have to pay so much for to stay there. Very dissapointed, had to ask for hot water and some breakfast in the reception area as none out on the side table. Sure when its been renovated it will look a lot better, but for our visit it wasn't great! Only stayed one night thankfully.

Tracey, 1-night trip

6/10 Good

Oct 15, 2025

Hotel was under construction, so not the nest time to judge.

Lisa, 1-night trip

8/10 Very good

Oct 13, 2025

Construction made it loud at times. Location was good. Staff very nice.

Giselle, 2-night trip

6/10 Good

Oct 13, 2025

Parking was fine except that we were unable to exit the garage. I had to re-enter the hotel to tell them, and they had to redirect us. The room was clean; however, this hotel is under construction. At no place did it mention that. We paid several hundred dollars for a room in a hotel that was under construction. The phone didn't work. We were incredibly disappointed in this hotel.

Debi, 1-night trip

4/10 Fair

Oct 9, 2025

Under counstruction, must walk through construction and wet paint. Elevator not working and not ADA friendly as there are multiple flights of stairs. Staff was not helpful unless threatened by calling their supervisor. I do not reccomend this hotel.

Megan, 1-night trip

6/10 Good

Oct 9, 2025

The hotel was older & was undergoing renovations- the staff were great, however the heat in the room didn’t cut on & the hot water ran out by the 2nd shower

Lori, 1-night trip

4/10 Fair

Oct 6, 2025

지금 건물 전체의 2/3 정도를 리모델링 중인거 같은데, 손님 동선과 구분하지 않고 바닥, 엘리베이터, 계단 등은 공사 흔적과 먼지 등으로 엉망입니다. 방으로 들어온 이후 방 상태는 좋았지만 체크인 이후 무거운 캐리어를 끌고 2층까지 가는 과정은 정확히 terrible. 1박 이후 나머지는 환불 요청을 하는 과정에 통화도 너무 길었고 힘들었으나 도와주려는 상담원의 공감과 노력 덕분에 그나마 화를 누그려트릴 수 있었어요. 공사가 끝나기 전까진 비추입니다.

Wooyoung, 3-night trip

8/10 Very good

Oct 6, 2025

Friendly front desk. Remodeling going on after being closed for a few years. Nice updates to the rooms! We have stayed here for years and are glad they are open again.

Laurel, 1-night trip

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Does Midtown Hotel offer free cancellation for a full refund?

Are pets allowed at Midtown Hotel?

Is parking offered on site at Midtown Hotel?

What are the check-in and check-out times at Midtown Hotel?

Is there an onsite casino at Midtown Hotel?

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Midtown Hotel Reviews

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6.4/10

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10/10 Exceptional

Jackie