Check in time is posted as 3p. When we arrived at 5:30p. to freshen up for a dinner engagement, we were told our room was not ready. We ended up using the restroom to freshen up.
Staff was not sympathetic to our plight, offering room keys but that was all that was offered.
After we returned, the room seemed clean enough however, the refrigerator had food still in it, and the only towels in the bathroom were two hand towels.
When I called the front desk to find out the wifi password, I found the phone was unplugged from the wall.
On checking out, staff was only concerned about what our room number was. No how was your stay, have a nice day or any other pleasantries.
This was the same staff who supplied the missing bath towels with no apologies for the inconvenience and only wanted to know the room number.
The place is nice but staff needs a little coaching on guest services.