Westgate Leisure Resort

bon séjour , mais des chambres en réfections dans l'immeuble d'en face pendant la journée donc peut dérangeant.

Let me start by saying....a 1 star is ranking them too high! I checked in last night only to find the room freezing. Turned up the heat (or so I thought) and left for about an hour. Came back to find it just as cold. Called the front desk only to be told that I can't control the room temperature. Now I know this is a common thing but I was told the heat should come on when the temp outside drops below 55.....it was 49! With no explanation I was offered a room heater! At 11pm at night...I took the heaters and hoped for the best. Wake up the next morning and again adjust the heat hoping that it works and leave for the day. I received a call while out from the front desk (probably due to my survey response) regarding the temperature in the room. Apparently NONE of the rooms in this building have heat (by design). I asked why I was never informed of this, but again no good answer. I'm not going to change rooms either when I check out in a few hours. I asked that someone at least go back to my room and turn the portable heaters on so it won't be so cold when I return. Of course that didn't happen AND housekeeping didn't even come to change out the towels and clean the room! When calling this time, I immediately ask for a manager. I'm not happy at this point and proceed to give my entire review of everything that's happened. Do you know what was offered by the security manager (yes the security manager!)??? Clean towels and a gift card for breakfast!!! Really?!?

The rooms are very old and outdated. The villa we stayed in wasn’t cleaned properly and we discovered hair on the walls in the bathrooms, and old key cards in the window sill. The water smells really bad and the sheets had either mildew or just stains. We actually purchased sheets to sleep on and sprayed the beds and chairs down with febreeze.

Hotel is not clean. Floor is dirty.

Do not stay here