The hotel has a very good location (less than five minutes from Earl's Court Underground, Boots, Nando's, restaurants, Starbucks etc). The rooms are definitely clean. The service is almost non-existent (no one to greet you at the door, no one to help you with your bags, or even offer), so expect to do everything yourself. I was given a room in a basement down super tiny, thin stairs with no offer to help with luggage (which given how thin the stairs were, was quite tricky to get up and down). It just felt really random and low-rent to be given a room completely separate from the main hotel building. As for the room itself, it was minuscule. You could barely sit comfortably at the desk or have your bags properly laid out. It actually felt like a first class cabin in an airplane, not a hotel room that you pay hundreds of dollars a night for. The location and cleanness were both great, but it was so claustrophobic in the room that you had no desire to spend any time in it at all. Again, for what you're paying you would expect much more.