I rarely write reviews, but our Memorial Day weekend at the Signia Hilton in Orlando was so frustrating that I felt compelled to share.
The food and drinks were the highlight of our stay—every meal was exceptional, and the cocktails were phenomenal. However, the experience was overshadowed by excessive fees, poor management, and operational shortcomings.
On top of the $50 daily resort fee and $40 nightly self-parking charge, we were hit with an outrageous $150 EV charging fee set by the hotel. Despite speaking with manager Lacey who did credit us the daily parking charge, the issue with the charger remained unresolved.
The Lazy River, a key draw for us, was difficult to enjoy due to guests hoarding pool floats, which staff didn’t address until Monday. The manager at the pool bar Monday was wonderful! Trash and towel shortages further detracted from the experience, with effective solutions only implemented on our last day.
The resort fee included a promotion at La Luce offering free kids’ meals with adult entrées, but this wasn’t applied, and the waitress was dismissive when we inquired. Additionally, the main bar in the lobby was closed until 5 p.m. daily, even during peak holiday hours, leaving only the pool bar as an option.
We initially planned to extend our stay but decided to leave early due to these persistent issues. While the food and drinks were fantastic, the excessive/hidden fees, mismanagement, and lack of attention to guest needs made this stay disappointing.