After making my reservation through hotels.com and being approved in the system, I went to the hotel on March 24, 2025.
I was rejected by the hotel because the system was closed and the hotel was fully booked.
When I learned the truth, I learned that this was not the case, hotel rooms were sold to groups at higher prices and those who made reservations through Hotels were cancelled, and it was also done to avoid paying taxes.
This hotel's reservation sites should be cancelled and penalized.
I arrived from the US to Mecca with this hotel booked at least a month before. I found my booking was canceled and I had to go to another hotel. Same thing happened with other people who arrived at the same time. Iâm pretty sure those guys at the hotel donât want their rooms to be booked early coz they can have them booked at a higher price in the month of Ramadan. I strongly strongly strongly recommend against booking with them.
DO NOT BOOK THIS HOTEL. I booked it for 4 nights on the last 10 days of Ramadan 2025. I got scammed. I went there and was told that they have no room for me and they donât deal with bookings via Expedia or Bookings.com. I had to book another hotel and pay extra. Currently, in contact with Expedia and my bank for a chargeback claim. AVOID AT ALL COSTS.