I was in ABIDJAN for attending CEO FORUM 2016 - 21.03.2016 to 22.03.2016.
My booking was confirmed by Expedia against my payment for 845.52 USD through CREDIT CARD in name of Mr.SOMESH BANDHU( STATEMENT ATTACHED including the transaction Alert from AXIS BANK)
I booked this Hotel through Expedia almost one month prior to my scheduled vsiit on 20.03.2016
I received booking confirmation alert from EXPEDIA one day before also prior to my scheduled visit. Inspite of the fact that the Booking Confirmation from Expedia mention , there is no need to re-confirm, I called up Hotel many times but no response.
When I reached hotel, I got a shock of the life that my Booking was not confirmed. As you aware, due to the ongoing CEO FORUM rush, the whole city was full of visitors and difficult to get any reservation in a standard hotel with concern to safety and our corporate standard .
The Chief Reception Manager apologized when I confronted him to Police Action against him for the Fraud.
We tried calling to Expedia person as suggested by the Hotel-Chief Reception manager in Senegal *- Mr.Zenabou -+221-338594445.
Till Now, I have not even received a single mail to express any regret on this incident. Infact mails are being received to ask for feedbacks which is height of audacity.
Expedia and the Hotel is a Fraud Nexus. BEWARE.