It's my worst experience ever in a hotel, there is no service at all, we arrived before Ramadan so it was not that crowded, the rooms are never cleaned, we asked tens of time for new towels, cleaning, as if nobody is working here, I called the reception ten times they never answer the phone, when I went to them they were 4, talking together and nobody to pick up the phone, the room card works only for 1 day, so you always have to go to reception to reactivate it, it takes a long time to do it every day, and make the queue because many people are in the reception to complain as well, they have 1 bus for hundreds people, it brings you to haram but it never comes to bring you back, since I came I have to take the bus that belongs to the other hotels near by, I suggest you to go to Millenium or four points they look to be much more professional, unfortunately I booked here for the whole month, if I could I would have run away from this hotel, I am so disappointed