Pros: well-located, the lobby was spacious, delicious and healthy breakfast with many options, front desk assistance with booking taxis, comfortable pillows
Cons: no room service, no lunch, no air conditioning, bathroom door automatically closes, no complementary water in the room, no complementary coffee or tea in the room, checking-in early costs 20€ even if there are rooms ready, no security on the luggage storage, no desk in standard room, very noisy and poor insulation, have to book time for breakfast a day early, have to book room cleaning a day early
In sum: if you’re coming to Copenhagen and find with a bare-bones hotel that you’ll use mostly for sleeping, this is a fine place to stay (as long as you don’t mind not having aircon). It’s clean. However if you are a business traveler with normal expectations from a four star hotel, I would definitely not recommend this hotel. The staff are not impolite, but they will not go out of their way to make your stay easier or more comfortable.