Hard Rock Hotel Los Cabos All Inclusive

We were 3 people for 3 nights, Friday through Mon. Cabo wether is hot and has a humidity. The air conditioning in the hotel was horrible, room was so hot all the day. Could not sleep well. We spent last night with NO air conditioning at all!!!! All inclusive hotel should be open hotel to make all guests enjoy their stay BUT Pool closes at 7 pm, gym closes at 8, Bar at 10 pm. Service people don’t know English, hard to communicate with them! Hotel location is far from beach area. Buffet no many options. Food was regular. Not recommend

Séjour entre amis de 3 nuits, Début du séjour le 16 juil. 2021

Avis voyageur Expedia vérifié

The facilities were great but the staff seemed to rush us during each of our dinners. It seemed like they only served the higher level guests with the best service and most attention.

Séjour en famille de 3 nuits, Début du séjour le 12 juil. 2021

Avis voyageur Orbitz vérifié

We love this hotel so much! And the staff is extremely sweet and generous especially Rios he’s the best. Can’t wait to come back

Séjour romantique de 1 nuit, Début du séjour le 9 juil. 2021

Avis voyageur Expedia vérifié

This was our second stay at the Hard Rock Los Cabos after an amazing trip there in October 2020, we booked a longer trip for July 2021 with our whole family. Both times we booked the "Rock Royalty" Ocean Front Swimup Suites and the rooms were beautiful, the restaurants were great and the pool staff was exceptionally awesome, at least at the Legendary & Eden Pools which we frequented. On our first trip, the Butler or "Personal Assitant" service we received was so incredibly off the charts good. They took care of everything we requested and were an absolute delight. This trip, not so much. This trip they personal assistant couldn't say NO fast enough. We couldn't get dinner reservations at times even close to what we wanted, despite e-mailing their Dinner Reservations team a month in advance AND paying for the "Rock Royalty" service. There was a colossal screw-up in our required Covid test to return back home to the US. The "This isn't a timeshare" salespeople were out of control this time, I got redirected to them almost daily with a new reason I had to talk to each person "Oh you have to pick up your VIP gift", "Oh I need you to talk to this Manager" "Oh now that you checked in I need you to spend some time with this person", each time another pitch to come to their "it's not a timeshare" meeting. While we loved our first stay, this one was really disappointing, especially when you're paying a premium price for additional premium services and not getting them. Wouldn't return

Séjour en famille de 5 nuits, Début du séjour le 7 juil. 2021

Avis voyageur Expedia vérifié

Service and cleanliness. Food and drinks !!! A

Séjour en famille de 5 nuits, Début du séjour le 5 juil. 2021

Avis voyageur Expedia vérifié

Exceptional Service

Hard Rock Los Cabos is great! No matter what you need the staffs are always there to make your stay a memorable one. We did had some hiccups in checking and the front desk. However, as soon as we bought this to the front desk supervisors the problem was instantly resolved. None of us are perfect but how you make someone feel leaves a mark for lifetime. I appreciated the management team so much for going above and beyond for my stay. It’s the little things they did mattered the most. All the staffs were amazing it’s hard to remember all their names but I got few of them. First of all C’zar the front desk manager is amazing. He is so humble and always tries to make sure that guests at Hard Rock are happy. Lupita from front desk was so sweet. As soon as she found out that we are celebrating our anniversary, she did a little surprise for us in our room. Jorge the front desk supervisor made sure our stay was stress free. Carlos from housekeeping cleaned our room to perfection every single day we were there. I have OCD and Carlos did a perfect job. He needs to get highlighted for all the hard work he does. Tito from the main pool provided awesome service to us every time we were in the pool. He even made custom made drinks for us which was delicious. Valerio from The Market Resturant server was just wonderful. He is very friendly and professional at the same time. During his busy schedule he stopped and chat with us just to make us feel special. I definitely recommend staying here!

Shahreen, Séjour en famille de 3 nuits, Début du séjour le 5 juil. 2021

Avis voyageur Hotels.com vérifié

This was our first travel since 2019. We were a little nervous to travel due to COVID!-19. However, once we got there we saw the staff go above and beyond to make sure everything is clean & sanitized and make the guest feel comfortable. Everything was super easy; from the check-in, to scheduling a Covid test to making dinner reservations. We had a great time and would go back again!

Séjour en famille de 5 nuits, Début du séjour le 3 juil. 2021

Avis voyageur Expedia vérifié

The Hard Rock Hotel is an excellent facility in Cabo specially for families traveling with adolescents. The food was the best we’ve had in any all-inclusive and we’ve been to many! Every single specialty restaurant we tried was over the top. The Indian restaurant was truly authentic and delicious. The pools and grounds are beautiful and the staff was amazing. We didn’t encounter any staff that wasn’t friendly and helpful. We truly enjoyed our stay and if back in Cabo, we will return to this resort. However, be aware that Cabo is not a beach friendly location. The waves are too high to get in the water. And what I personally didn’t like was the fact that it’s windy all the time. Overall a great resort in every aspect.

Séjour en famille de 5 nuits, Début du séjour le 2 juil. 2021

Avis voyageur Expedia vérifié

Everyone was very nice and everything was very well done

Séjour romantique de 4 nuits, Début du séjour le 28 juin 2021

Avis voyageur Expedia vérifié

High pressure sales pitch from the moment we walked thru door. Its done in poor taste expected more from Hard rock !

Séjour romantique de 3 nuits, Début du séjour le 28 juin 2021

Avis voyageur Expedia vérifié