I stayed Citadines South Vienna property last week, December 3, 2024. My family (Torres & Metcalf) booked three rooms. I opted to upgrade to a deluxe room since it was my birthday. Unfortunately we ended up having a horrible experience. The apartment was extremely hot. It was unbearable for us to sleep in. We made sure the heat was off and opened the windows. It was 30 degrees fahrenheit but that barely cooled it at all.We contacted the number given and were basically told to open our windows, which we already had but the property is on a very busy street so this was not a reasonable solution as it was VERY noisy all night. We told them we had already done so and the windows had been open as much as they could for over two hours but the room was still incredibly hot and we couldn't sleep. We were told to wait a few hours and see if the room cooled down. At 3:00am we were still awake, miserable so we called again and asked if we could leave and get a refund. The overnight contact said they were not authorized and we would have to talk with reservations the next day. They told us were we could go in the building to get ourselves a fan. My husband got dressed and got the fan but I can't sleep with a fan as it makes me sick/sinus congestion etc. I spent an hour trying to contact Hotels.com at 4:00am but also got no where. I had no sleep and 20 hours of travel the next day. I felt completely sick the next morning from no rest. Awful experience. Should not charge for this!