Hacienda Encantada Resort, A La Carte All Inclusive Optional

I rebooked for five nights gave them a day's notice. Still they made me move out of my room at 10 a.m. and into a new room at 2 p.m. every day. What a waste of time for me and the hotel. why not just leave me in the same room? Then they wouldn't need to clean the room as well. But they don't understand efficiency. It would have been easier for them to but they don't know how to make things easy.

Very nice!

Terrible experience. Highly overrated resort. Lousy service, dated facilities, poor restaurant menus, misleading fee structure, ...I could go on but am done wasting any more time with this crappy resort. Steer clear!

Not what I expected from a 4.5 star resort. Dates facility, lame and undersized fitness facility, spotty WiFi, wait staff that always seemed understaffed and overwhelmed, limited healthy dining options and restaurant availability, LOTS of confusion introduced by the resort offering both all inclusive and pay-as-you-go arrangements. Too many other nicer, better value deals available in Cabo for me to ever return.

We were pleased with the place itself, however when we payed the all inclusive price and was not able to take advantage of those offers, we were not pleased. Little did we know the restaurants that were part of the all inclusive plan required reservations. When we called to make reservations when we arrived at the resort they were booked for the entirety of the time we were spending there. So the money we were thinking we would be saving did not happen. When we were trying to make the reservations we never could get a hold of the front office or anyone that could help for a half hour straight! Not your tip top service if you ask me for such a fancy place. We also were disappointed in the shuttle service from the airport to the resort. Come to find out they only run twice on Friday and Saturday. We spent $70 on a 20 minute car ride! How outrageous is that! Pool side bar also closed at 6pm and pool closed at 10pm. If you ask me, if I pay for an all inclusive package I expect to be able to enjoy a bar service into the night and enjoy the pool just as late. You could barely go out to eat get back and sit at the pool and enjoy yourself before you got told to leave. Cabo itself offered a lot of activities to take part in, but the resort itself I would not go back to. Seemed as though they were trying to suck every penny out of you while there.