4/10 Correct
29 déc. 2024
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct.
5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond.
Melanie of Jungala Park Hotel was either super incompetent or untrained.
On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment.
We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out.
Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package.
All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
Joy
Joy, séjour en famille de 4 nuits
Avis voyageur Expedia vérifié