We were excited for our 2-night stay at Rockwater Secret Cove Resort, but our experience was extremely disappointing. The room was in shocking condition—dirty walls, chewed-up baseboards, old banged up furniture, and an extremely uncomfortable couch that looked like it belonged in a dorm room. The bathroom was disgusting with crumbling, dirty grout, lifting tiles, a cracked ceiling, and filthy trim. One bedroom had parts of wall trim and baseboards missing and the walls were extremely dirty. I expresssed my concerns with the front desk staff but was told there was nothing they could do as everything was fully booked, they did eventually say they could move us to a new room for our second night but by then, we all just wanted to leave and find somewhere else.
The pool was green and you couldn’t see the bottom, and although staff assured us it was safe, I wouldn’t risk swimming in it.
The final straw was when I saw a silverfish in the shower. We moved all of our bags up off the floor and hoped that nothing had gotten into our suitcases.
I requested a refund for the second night at the front desk, explaining that the room was unfit to stay in. The desk clerk said he would consult the manager, but the manager refused to provide a refund or any compensation. This stay was extremely disappointing, especially given our high expectations for this getaway.